Acceptable Use Policy

This Acceptable Use Policy ("AUP") describes prohibited activities when using the Status Service ("Service") operated by CloudSigma FZ-LLC. This AUP is part of our Terms of Service.

1. Prohibited Content

You may not use the Service to create, store, display, or distribute content that:

• Is unlawful, defamatory, threatening, harassing, or fraudulent
• Infringes on intellectual property rights of third parties
• Contains malware, viruses, or other harmful code
• Promotes violence, discrimination, or illegal activities
• Impersonates another person or entity
• Contains personal data of individuals without their consent

2. Prohibited Activities

You may not:

• Use the Service to send unsolicited bulk communications (spam)
• Attempt to probe, scan, or test the vulnerability of the Service or any related system
• Attempt to circumvent authentication, authorization, or rate-limiting mechanisms
• Scrape, crawl, or otherwise collect data from the Service beyond normal API usage
• Use the Service to conduct denial-of-service attacks or network abuse
• Sell, resell, or sublicense access to the Service without authorization
• Use the Service in any manner that could damage, disable, or impair its operation

3. API Usage

When using the API, you must:

• Respect published rate limits and back off appropriately on 429 responses
• Keep API keys confidential and never expose them in client-side code
• Include a descriptive User-Agent header identifying your application
• Not make excessive requests designed to overload the system

4. Notification Usage

The notification system is designed for legitimate status communication. You may not:

• Use notifications for marketing, advertising, or promotional purposes
• Send notifications to subscribers who have not opted in
• Abuse the notification system to harass or spam recipients
• Create artificial incidents to trigger notifications for testing without using designated test channels

5. Resource Limits

To ensure fair use for all customers, we enforce reasonable limits on:

• Number of components per organization
• Number of active incidents
• API request rates
• File upload sizes (logos, favicons)
• Subscriber counts per organization

Specific limits depend on your plan. If you require higher limits, contact us.

6. Enforcement

Violations of this AUP may result in:

• Warning notification to the account owner
• Temporary suspension of Service access
• Permanent termination of your account
• Legal action where appropriate

We reserve the right to determine what constitutes a violation and take appropriate action without prior notice in urgent cases.

7. Reporting Violations

If you believe someone is violating this AUP, please report it to abuse@cloudsigma.com with details of the violation.

8. Contact

CloudSigma FZ-LLC
Email: legal@cloudsigma.com
Support: support